Last updated: August 22, 2026
This policy covers two different kinds of purchases from Anthem Orlando: tickets and event admission, and merchandise. The terms are not the same for both, so please read the section that applies to your order.
Tickets and Event Admission
All ticket sales are final. Tickets are non-refundable and cannot be exchanged. This includes general admission tickets, tiered and early-bird tickets, weekend and multi-night passes, VIP sections, bottle service, and table reservations.
By completing a ticket purchase you acknowledge that you are buying admission to a live entertainment event and that the sale is final at the moment of purchase.
If we cancel an event
If Anthem Orlando cancels an event outright and does not reschedule it, ticket holders will receive a refund of the ticket face value to the original method of payment. Refunds are processed automatically where possible; please allow 5–10 business days for the credit to appear. Third-party processing fees may not be recoverable.
If an event is rescheduled or postponed
Your ticket will be honored on the new date. If you cannot attend the new date, contact us within 14 days of the reschedule announcement and we will refund the ticket face value. After that window, the original terms apply and the sale remains final.
What is not grounds for a refund
- Changes to the lineup, DJs, performers, hosts, or programming. Lineups are subject to change and are not a condition of sale.
- Not attending, arriving after doors close, or leaving early for any reason.
- Being denied entry or removed from the venue for failure to present valid government-issued photo ID, for not meeting the age requirement for the event, for intoxication, or for conduct that violates our venue policies.
- Capacity waits or line times. A ticket guarantees admission subject to venue capacity and legal occupancy limits.
- Buying the wrong ticket tier, date, or quantity. Please check your order before completing checkout.
Duplicate or incorrect charges
If you were charged more than once for the same order, or believe you were charged in error, email info@anthemorlando.com with your order number and we will review and correct it. Please contact us before filing a dispute with your bank. We can almost always resolve it faster directly.
Merchandise
Physical merchandise: apparel, drinkware, candles, accessories, and other goods sold through our online shop, may be returned within 30 days of delivery.
- Items must be unused, unworn, unwashed, and in their original packaging with any tags attached.
- A receipt or order number is required.
- Items that arrive defective, damaged, or incorrect will be replaced or refunded in full at our expense. Send us a photo and your order number within 14 days of delivery.
- Gift cards, digital or downloadable items, and clearance or final-sale merchandise are not returnable.
- Except where an item is defective, damaged, or sent in error, return shipping is the customer’s responsibility and original shipping charges are non-refundable.
Once we receive and inspect a return we will email you to confirm approval or rejection. Approved refunds are issued to the original method of payment, typically within 5–10 business days of approval. Do not send items back to the manufacturer.
How to reach us
Anthem Orlando
100 North Orange Avenue, Orlando, FL 32801
Phone: 407-279-0609
Email: info@anthemorlando.com
Include your order number in any message about a refund, return, or exchange so we can find your purchase quickly.